Our goal is to ensure your satisifaction with any merchandise you purchase from us. We will provide a full refund for any regularly stocked, unused items returned in new condition up to thirty (30) days after purchase. Please note, however, that we do not refund the outbound shipping costs. Patient lifts, slings and bathroom items are no refundable, due to hygiene. Please also note that you are responsible for the cost of return shipping. All parts orders are non-returnable.
In the event a product is damaged during shipping, you must report this damage to us within 48 hours of your receipt of the item. If you receive the incorrect product, you must also let us know within 48 hours of your receipt of the item. In either case, we will provide you with a return shipping label at our expense or ask that you discard the product, at our discretion. We will also provide you with a replacement product, replacement part or a refund, again at our discretion.
By Phone: Call us at (866) 494-1948. We will issue you a Return Authorization (RA) number and provide you with instructions for returning the item.
By E-mail: E-mail us at sales@independentforlife.com. When e-mailing, please be sure to include your sales order number, your name, and the item number and description of the item you are returning. We will issue you a Return Authorization (RA) number, and provide you with instructions for returning the item.
Please note that any product you return to us must be shipped by traceable means (UPS, FedEx, etc.). The package must be labeled with the Return Authorization (RA) number, or it will be returned to you. To receive full credit, items must be shipped within 10 days from the day the RA Number and shipping information are provided.
Return Process
All returned items are evaluated by us upon receipt. Once we receive the returned product, we will evaluate it to ensure that it falls within our return policy, and/or that the product is defective as claimed. If the product does not fall within our return policy, we will contact you. If we have issued a return shipping label and the product does not fall within our return policy, you will be charged for the cost of the return shipping.
Please allow 7-10 business days from the date you returned the product to us to receive your credit. We will only issue credits to the credit or debit card used to make the original purchase. All regularly returned products are subject to the restocking fees described above. If we have shipped you the wrong product by mistake, or you have received a defective or damaged product, and we are refunding your purchase price, we will refund you the cost of the product and the shipping. In all other instances, we do not refund the shipping cost of the product.
If you cancel an order once the item has shipped, our standard return policy applies. You must accept delivery of the order and call us for a RA number and instructions on how to return the order to us.
